Terms & Conditions

A. Identity & Certification Consent

I consent to ReidyDone collecting and storing my legal name, contact details, business name and enterprise number where applicable, and the professional credentials I submit — including proof of liability insurance, trade licence numbers and their expiry dates, professional association memberships, and the supporting documents I upload for each. I consent to ReidyDone verifying these with the bodies that issue them, including consulting the public register of the Régie du bâtiment du Québec, and to the processing described in Section 1.E. I authorize ReidyDone to display a "Verified" status on my public profile reflecting what its team has reviewed. I understand this information is retained as described in the Privacy Policy.

B. Professional Insurance & Verified Badges

I understand that ReidyDone is a software platform that connects independent Service Professionals with clients, and does not itself provide liability insurance, bonding, or any master insurance policy covering my work. I am solely responsible for carrying my own liability insurance appropriate to the services I offer. For certain skilled-trade categories (including electrical, plumbing, carpentry, painting, and general renovation), proof of liability insurance is required before I may be approved to accept jobs in that category. For other categories, providing proof of insurance is optional; if I do so and ReidyDone's team reviews and confirms the documentation, a "Verified Insured" badge may be displayed on my public profile. I understand this badge reflects that ReidyDone reviewed the document I provided — it is not a guarantee of coverage, does not create any insurance relationship between ReidyDone and any client or professional, and does not make ReidyDone an insurer or guarantor of my work.

Whatever the category — including those for which ReidyDone does not require a licence or proof of insurance, such as cleaning, outdoor and automotive services — I am solely responsible for the quality and safety of the work I perform, for any damage it causes, and for holding any licence, permit or certification the law requires for it.

C. Earnings, Commission & Tax Reporting

I consent to the storage of my earnings history and banking details via Stripe. I acknowledge that ReidyDone retains a 20% commission fee on all jobs completed by Affiliates (including Professionals, Movers, Snow, and Lawn care) as a platform service fee for referral and management. I acknowledge that ReidyDone may be required by law to report these earnings to tax authorities and that I am responsible for my own tax obligations as an independent contractor.

D. Team Rosters & Responsibility for Members

If I operate a Team account, I may add members to my roster directly, and those members become able to be assigned and to accept jobs immediately. I confirm that I am solely responsible for every person I add: for verifying their identity, their right to work, their qualifications, and their suitability to enter a client's home, and for their conduct on any job they perform. ReidyDone verifies the Team as a business — it does not independently verify individual team members, and any "Verified" or insurance badge shown on a job performed by my team reflects my Team's documentation, not that member's. I accept that any damage, injury, loss, complaint, or claim arising from a member of my roster is treated as my own under these terms, including for the purposes of quality flags, refunds, chargebacks, suspension, and removal from the platform, and that ReidyDone may suspend or remove my entire Team account on the basis of a single member's conduct.

E. Document Review & Automated Processing

I understand that the documents I upload — including insurance certificates, trade licence certificates and attestations, and other verification documents — are stored securely and reviewed by ReidyDone's team. I understand that ReidyDone may use automated tools, including services provided by Google which operate outside Quebec, to read these documents and extract details such as licence numbers, policy numbers, coverage amounts and expiry dates, and to flag where those details do not match what I entered on the form.

I understand that these tools do not decide anything. Every decision on an application, a badge, a trade licence category, or the status of my account is made by a member of ReidyDone's team who reviews the underlying documents themselves. No decision about my account is made exclusively by automated processing.

I understand that I may ask ReidyDone what information was extracted from my documents, ask to have it corrected, and submit my own observations on it to a person able to review the decision, as described in the Privacy Policy. I understand that submitting a document does not by itself grant any badge or category, and that ReidyDone may approve only part of what I requested, or refuse it, with reasons.

F. Late Cancellations & Missed Appointments

I understand the cancellation terms clients agree to, set out in Section 2.D. When a client cancels late or misses an appointment, I receive 80% of the fee collected and the full listed cost of any special-order materials or parts. Fees are collected only from the client's payment for that booking; if a fee cannot be collected, ReidyDone does not owe it to me.

When I list special-order materials or parts in a quote, I will include only items I must buy ahead for that job and cannot return, at what they actually cost me, and I will provide the receipts to ReidyDone on request.

I can mark myself on the way from 3 hours before the client's arrival window, and start the job from 1 hour before it. I will report a missed appointment only when I actually came to the address at the booked time and could not get in or no one was there, after messaging the client through the app and waiting at least 15 minutes without a reply, and no later than 1 hour after the arrival window ends. A false or misleading report may result in the fee being refunded to the client, my share of it being recovered from my earnings, and the suspension or removal of my account. I receive nothing for a visit I withdraw from or miss, and repeatedly withdrawing late or missing jobs may lead to the suspension of my account.

A. Location & Service Consent

I consent to ReidyDone storing my home address and sharing it with confirmed Service Professionals for the sole purpose of fulfilling requested bookings. I agree to provide a safe environment for the Service Professional and acknowledge that my data will be stored as part of my account history until I request deletion.

B. Payment & Platform Commission

I agree to pay the total booking amount shown at checkout, which includes the service cost and applicable taxes. I understand that ReidyDone does not itself carry liability insurance covering the work performed by Service Professionals — Professionals are independent contractors responsible for their own insurance, and ReidyDone may display a "Verified Insured" badge on a Professional's profile where proof of insurance has been reviewed (see Section 1.B). I acknowledge that payment processing is handled by Stripe and that ReidyDone does not store my full credit card details.

C. Pricing Disclaimer & Variable Estimates

I acknowledge that all quotes provided at the time of booking represent an average cost estimate and not a final standard cost. I understand that final pricing is subject to change based on the actual condition (soiling) of the home or the actual duration of labor as determined upon the arrival of the Service Professional and Quality Control Officer.

D. Cancellations, Rescheduling & Missed Appointments

A Professional who accepts my booking reserves that time for me, and for quoted work may buy materials or parts ahead. I agree to the following, which is also shown when I book and on my booking.

Free cancellation. I can cancel or reschedule from my dashboard at no charge: at any time before a Professional has accepted my booking; within 60 minutes after a Professional accepts it; and otherwise until 24 hours before the start of my arrival window — 48 hours for quoted trade work (such as plumbing, electrical, carpentry, painting and renovation) and 24 hours for automotive services. The exact deadline, in Montreal time, is shown on my booking. Rescheduling cancels the booking so I can choose a new time, so the same deadline applies to it. Asking for a different Professional follows the same deadline: after it, my Professional cannot be swapped online, though I can still cancel.

Late cancellation. If I cancel or reschedule after that deadline, a fee is charged. It is based on the price before tax, and is never more than the price of the job itself:

• Cleaning and other fixed-price services: 20% of the price, at least $25 and at most $60.
• Quoted trade work: a trip fee of 10% of the quote, at least $50 and at most $150.
• Automotive services: 20% of the quote, at least $25 and at most $60.

Special-order materials and parts. A quote may list materials or parts that the Professional must buy ahead for my job and cannot return, with their cost. I see them before I accept the quote. If I cancel after the deadline, or miss the appointment, their listed cost is charged in addition to the fee and paid to the Professional in full.

Once a year, on us. The fee for my first late cancellation in any 12-month period is waived automatically. Listed materials and parts are still charged, and this courtesy does not apply to missed appointments.

Missed appointments. If the Professional arrives at the booked time and cannot get in, or no one is there, they may close the visit as missed — but only after marking themselves on the way (I am notified), messaging me through the app, waiting at least 15 minutes without a reply, and taking a photo at the door, and no later than 1 hour after my 2-hour arrival window ends. A missed appointment costs 50% of the price before tax for a fixed-price service, and the same amount as a late cancellation, including any listed materials or parts, for quoted trade work and automotive services. I am notified by email and text message straight away.

How fees are charged. A fee is taken from the payment authorization already placed on my card for the booking, and the rest of it is released — or, if my payment was already processed, the rest is refunded. The Professional receives 80% of each fee and all of any listed materials or parts; ReidyDone keeps the remainder.

If the Professional does not come. If my arrival window ends and the Professional has not set out, I can cancel free of charge. If a Professional withdraws from my booking, ReidyDone or their team looks for a replacement.

Reminders. ReidyDone sends reminders by email and text message before my appointment, including, when the booking was made far enough ahead, one before free cancellation ends. I am responsible for keeping my email address and phone number up to date. The deadline shown on my booking applies even if a reminder does not reach me.

Disputes. If I believe a fee was charged in error, I can dispute it through Support in my dashboard within 7 days of being charged. A member of ReidyDone's team reviews every dispute and refunds any fee that was not owed. Nothing in this section limits the rights I have under Quebec's Consumer Protection Act.

A. The "Global" Data Deletion Clause

I may ask ReidyDone to delete the personal information it holds about me at any time, and ReidyDone will do so except where it is required or permitted by law to keep it. I acknowledge that certain records cannot be deleted on request: financial and transaction records ReidyDone must retain for tax and accounting purposes, records needed to establish or defend a legal claim, and records of a completed booking that another party to that booking is also entitled to. Where information is retained for one of these reasons, ReidyDone will tell me what was kept and why, and will anonymize it where it no longer needs to identify me. Requests, and the full list of rights available to me, are handled as described in the Privacy Policy.

B. Worker Classification

Service Professionals are independent contractors and not employees of ReidyDone. Service Professionals utilize their own equipment, maintain the right to accept or reject any job, are responsible for their own taxes and core professional insurance, and are not subject to mandatory training or uniforms that would imply an employer-employee relationship.

C. Damage & Incident Reports

ReidyDone does not provide insurance coverage for damage, injury, or loss arising from a Service Professional's work. If an issue arises, clients and Professionals should report it to ReidyDone support within 24 hours of job completion so we can help resolve the matter, including facilitating contact with the responsible Professional's own insurance provider where applicable. ReidyDone's role in any such report is limited to platform mediation and does not constitute an assumption of liability.

D. Algorithmic Transparency (ADMT)

ReidyDone uses automated systems in two places, and in neither does a system decide on its own.

Dispatch and visibility. Which jobs are shown to which Professionals, and the order profiles appear in, is determined automatically using service area, service categories, availability, account status, ratings and job history. A Professional who believes this is operating unfairly in their case can contact ReidyDone and a person will review it.

Application and document review. Automated tools may read uploaded verification documents and extract or cross-check the details in them, as described in Section 1.E. They produce information for a reviewer; they do not approve, reject, score or rank anyone. Decisions on applications, badges, trade licence categories and account status are made by a member of ReidyDone's team. No decision about a user's account is made exclusively by automated processing.